Theodore Alexander USA, Inc warrants its products against defects in materials and workmanship to the original (qualified dealer) purchaser for a period of one year from the date of the original purchase. For products which Theodore Alexander USA, Inc. finds to be defective, we will supply repair parts, replace, or provide an allowance for local repair at our option, for a period of one year from the date of the original purchase. Discontinued products purchased at discounted prices are purchased “as is,” and warranty claims will not be allowed unless otherwise specified on the acknowledgement. All warranties will expire one year after the date of discontinuation of any product. It is Theodore Alexander USA, Inc.’s policy to be fair and reasonable when authorizing the disposition of defective merchandise. It should be noted that our products are made from wood and other natural materials and variation from piece to piece will occur. We strive to maintain a quality standard commensurate with the price of the products. It is the responsibility of the dealer to touch up, deluxe and possibly install replacement parts. We recommend that the merchandise be opened, inspected and deluxed before delivery to the customer. Dealers should report all problems to their sales representative or their customer service representative. The sales representative will inspect the merchandise in question and make recommendations to the Claims Department for resolution. In no case can the sales representative authorize final disposition on his or her own authority. Allowances authorized by the Claims Department are intended to cover local repair charges or help dispose of defective items. Allowances will not be given prior to the sales representative’s inspection and factory authorization, even if repairs have already been made. No returns will be accepted without prior written authorization from our Claims Department. This authorization will include a specific carrier, which must be used for the return. Theodore Alexander USA, Inc. will not be responsible for freight charges from an unauthorized carrier. Merchandise must be properly cartooned and packaged for return or credit will not be given. Theodore Alexander USA, Inc. will not give allowances for merchandise damaged by common carrier or by dealer’s own handling. In the case of concealed damage, the dealer must file a claim with the carrier within ten (10) days of receipt. Dealers should inspect merchandise promptly to avoid refusal of claims by their carrier. No allowances will be given on merchandise that shows evidence of consumer abuse or use in a commercial application. Claims for shortages must be made within five (5) days from receipt of shipment regardless of carrier method. Claims will not be honored if bill of lading was signed without exception noted. The dealer must make claims for any invoicing discrepancies within thirty (30) days of receipt of merchandise. Changes to or cancellations of direct orders will not be accepted after it is acknowledged. Changes to or cancellations of warehouse orders will be made at the company’s discretion if the request is made before the order is released to the warehouse for shipment. 411 Tomlinson Street High Point, NC 27260 336-885-5005(PH) 336-885-5260(F)

The histories of the Spencer Family’s Heritage and Althorp are so tightly entwined that they would be impossible to unravel and separate. All the Spencer's favourite possessions, which have cascaded down the generations, have ended up in Althorp, this most English of houses, just an hour north of London. Enter its 550- acre park, and you find yourself in a peaceful setting that radiates timeless good taste, with its swathes of fine English oaks stretching out in every direction, while the family’s rare herd of black fallow deer graze beneath. It’s a scene familiar to each of the 19 generations of Spencer's who have known and loved this corner of England. When Columbus was sailing towards America, our family was farming. When Britain was defying Hitler, it was a Spencer cousin who helped lead the way – our wartime prime minister’s full family name was Spencer-Churchill, though everyone shortens him to Winston Churchill. All through history, during the past five centuries or more, it seems you will find a Spencer there or thereabouts, making their mark, doing their best. These Spencer ancestors were able to indulge their tastes – to commission art, furniture, and all the finer things in life. You can see the Spencer touch in every corner of Althorp – this historic house that my family has called “home” for over 500 years, and which for the past decade, has been given unprecedented care and attention. A massive program of restoration and repair has taken place, which our partnership with Theodore Alexander has certainly helped. I like to think that, for generations, the house has looked after the furniture. Recently, the very finest handmade reproductions of that furniture by Theodore Alexander have helped restore the house to the very best condition. It seems right and fair. It is not just the tangible pieces that make up a family’s heritage, of course: it is the people themselves. While the continued ownership and enjoyment of this great house by my family is something that I remain always so grateful for, I never forget the expectations and hopes of generations gone by. This house, this family – together, they sum up something that is authentic and pure, historic yet still deeply relevant. Althorp has a living history, yes. But, underpinning it all is that factor that sets the tone, and sums up the good fortune, the continuity and the fine taste that underscore everything tangible and intangible connected with this exceptional furniture line - something I call Spencer Heritage.